{"id":3462,"date":"2026-02-25T18:51:29","date_gmt":"2026-02-25T17:51:29","guid":{"rendered":"https:\/\/www.royalpeptides.eu\/?page_id=3462"},"modified":"2026-04-16T13:40:48","modified_gmt":"2026-04-16T11:40:48","slug":"politica-de-reclamatii","status":"publish","type":"page","link":"https:\/\/www.royalpeptides.eu\/ro\/politica-de-reclamatii","title":{"rendered":"Politica de reclama\u021bii"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3462\" class=\"elementor elementor-3462 elementor-616\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d872dc7 e-flex e-con-boxed e-con e-parent\" data-id=\"7d872dc7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3b841669 e-con-full e-flex e-con e-child\" data-id=\"3b841669\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2698f8f0 elementor-widget elementor-widget-heading\" data-id=\"2698f8f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politica de reclama\u021bii\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b37b6db e-flex e-con-boxed e-con e-parent\" data-id=\"b37b6db\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2aecef9 e-con-full e-flex e-con e-child\" data-id=\"2aecef9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57574c0 elementor-widget elementor-widget-text-editor\" data-id=\"57574c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong>Dispozi\u021bii introductive\u00a0<\/strong><\/li><\/ol><p>Acest regulament de reclama\u021bii stabile\u0219te procedura de solu\u021bionare a reclama\u021biilor pentru produsele achizi\u021bionate prin intermediul e-shopului <strong>Barbarea s.r.o.<\/strong>, cu sediul social <strong>Drot\u00e1rska cesta 1, 821 01 Bratislava, Slovacia<\/strong>, I\u010cO: <strong>36271238<\/strong>, \u00een conformitate cu legisla\u021bia aplicabil\u0103 a Republicii Slovace, \u00een special Legea nr. 250\/2007 Coll. privind <strong>reclama\u021biile \u00een v\u00e2nzare<\/strong> \u0219i prevederile relevante ale Codului Civil.<\/p><ol start=\"2\"><li><strong> Informa\u021bii generale<\/strong><\/li><\/ol><ol><li>V\u00e2nz\u0103tor: <strong>Barbarea s.r.o.<\/strong><br \/>Drot\u00e1rska cesta, Bratislava, Slovacia<br \/>E-mail: [introdu e-mail suport clien\u021bi]<br \/>Telefon: [introdu telefon, dac\u0103 este utilizat]<\/li><li>Acest regulament de reclama\u021bii este obligatoriu pentru ambele p\u0103r\u021bi contractuale \u2014 cump\u0103r\u0103torul \u0219i v\u00e2nz\u0103torul \u2014 \u0219i reglementeaz\u0103 drepturile \u0219i obliga\u021biile acestora \u00een cazul depunerii unei reclama\u021bii pentru produse.<\/li><\/ol><ol start=\"3\"><li><strong> Depunerea reclama\u021biei<\/strong><\/li><\/ol><ol><li>Reclama\u021bia poate fi depus\u0103 \u00een cazul \u00een care produsul este <strong>defect, deteriorat, incomplet<\/strong>, nu corespunde produsului comandat sau are un alt defect care \u00eempiedic\u0103 utilizarea corespunz\u0103toare.<\/li><li>Reclama\u021bia poate fi depus\u0103:<br \/>a) <strong>\u00een scris la e-mail:<\/strong> info@royalpeptides.eu<br \/>b) prin po\u0219t\u0103 la adresa: <strong>Barbarea s.r.o., Drot\u00e1rska cesta, 821 01 Bratislava<\/strong><br \/>c) personal la primirea coletului prin curier \u2014 \u00een cazul deterior\u0103rii vizibile a ambalajului<\/li><li>La depunerea reclama\u021biei, cump\u0103r\u0103torul trebuie s\u0103 prezinte:<br \/>a) dovada achizi\u021biei (factur\u0103 sau confirmare de plat\u0103)<br \/>b) descrierea defectului<br \/>c) documenta\u021bie foto a defectului (dac\u0103 este posibil)<br \/>d) datele de contact ale cump\u0103r\u0103torului<\/li><\/ol><ol start=\"4\"><li><strong> Termen de depunere a reclama\u021biei<\/strong><\/li><\/ol><ol><li>Reclama\u021bia poate fi depus\u0103 f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate din momentul constat\u0103rii defectului.<\/li><li>Termenul legal minim pentru exercitarea drepturilor din lips\u0103 de conformitate este de <strong>24 de luni<\/strong> de la preluarea produsului, dac\u0103 nu este stabilit altfel pentru produsul respectiv.<\/li><li>Dac\u0103 produsul a fost utilizat sau deteriorat prin utilizare necorespunz\u0103toare, suprasolicitare sau interven\u021bie neautorizat\u0103, reclama\u021bia nu va fi considerat\u0103 \u00eentemeiat\u0103.<\/li><\/ol><ol start=\"5\"><li><strong> Solu\u021bionarea reclama\u021biei<\/strong><\/li><\/ol><ol><li>V\u00e2nz\u0103torul se angajeaz\u0103 s\u0103 solu\u021bioneze reclama\u021bia \u00een termen de <strong>30 de zile<\/strong> de la primirea produsului \u00eempreun\u0103 cu toate documentele necesare.<\/li><li>V\u00e2nz\u0103torul poate:<br \/>a) repara produsul gratuit<br \/>b) \u00eenlocui produsul cu unul nou, f\u0103r\u0103 defecte<br \/>c) dac\u0103 repararea sau \u00eenlocuirea nu este posibil\u0103, returna suma integral\u0103<\/li><li>Rezultatul reclama\u021biei va fi comunicat cump\u0103r\u0103torului prin e-mail sau telefon.<\/li><li>Costurile de returnare a produsului reclamat sunt suportate de:<br \/>a) cump\u0103r\u0103tor \u2014 dac\u0103 reclama\u021bia nu este justificat\u0103<br \/>b) v\u00e2nz\u0103tor \u2014 dac\u0103 reclama\u021bia este acceptat\u0103<\/li><\/ol><ol start=\"6\"><li><strong> Retragerea din contract<\/strong><\/li><\/ol><ol><li>Cump\u0103r\u0103torul are dreptul de a se retrage din contract \u00een termen de <strong>14 zile<\/strong> de la primirea produsului, cu excep\u021bia cazurilor prev\u0103zute de lege (de exemplu, produse care nu pot fi returnate din motive de igien\u0103).<\/li><li>Notificarea trebuie s\u0103 con\u021bin\u0103:<br \/>a) denumirea produsului<br \/>b) num\u0103rul comenzii<br \/>c) numele \u0219i adresa cump\u0103r\u0103torului<\/li><li>V\u00e2nz\u0103torul va returna suma pl\u0103tit\u0103 \u00een termen de <strong>14 zile<\/strong> de la primirea notific\u0103rii de retragere.<\/li><\/ol><ol start=\"7\"><li><strong> Responsabilitatea v\u00e2nz\u0103torului<\/strong><\/li><\/ol><ol><li>V\u00e2nz\u0103torul nu este responsabil pentru defectele cauzate de utilizarea necorespunz\u0103toare, deteriorarea mecanic\u0103 dup\u0103 livrare, uzura normal\u0103 sau modific\u0103ri neautorizate.<\/li><li>V\u00e2nz\u0103torul \u00ee\u0219i rezerv\u0103 dreptul de a respinge reclama\u021biile care nu sunt legate de defecte de produc\u021bie.<\/li><\/ol><ol start=\"8\"><li><strong> Dispozi\u021bii finale<\/strong><\/li><\/ol><ol><li>Acest regulament intr\u0103 \u00een vigoare la data public\u0103rii pe site-ul magazinului \u0219i este disponibil cump\u0103r\u0103torului \u00eenainte de \u00eencheierea contractului.<\/li><li>\u00cen cazul modific\u0103rilor legislative, v\u00e2nz\u0103torul \u00ee\u0219i rezerv\u0103 dreptul de a actualiza acest regulament.<\/li><\/ol><p><strong>FORMULAR DE RETRAGERE DIN CONTRACTUL \u00ceNCHEIAT LA DISTAN\u021a\u0102 \u0218I \u00ceN AFARA SPA\u021aIILOR COMERCIALE<\/strong><\/p><p>(Completa\u021bi \u0219i trimite\u021bi acest formular doar dac\u0103 dori\u021bi s\u0103 v\u0103 retrage\u021bi din contract)<\/p><p>\u2013 C\u0103tre: Barbarea s.r.o., Drot\u00e1rska cesta 19B, 811 02 Bratislava &#8211; Star\u00e9 Mesto, I\u010cO: 51474271, \u00eenregistrat\u0103 \u00een Registrul Comer\u021bului<\/p><p>E-mail: <a href=\"mailto:info@royalpeptides.eu\">info@royalpeptides.eu<\/a><\/p><p>\u2013 Prin prezenta notific c\u0103 m\u0103 retrag din contractul pentru urm\u0103torul produs:<\/p><p>\u2013 Data comenzii\/primirii &#8230;&#8230;&#8230;&#8230;..<\/p><p>\u2013 Nume \u0219i prenume consumator &#8230;&#8230;&#8230;&#8230;..<\/p><p>\u2013 Adres\u0103 consumator &#8230;&#8230;&#8230;&#8230;..<\/p><p>\u2013 Semn\u0103tur\u0103 consumator &#8230;&#8230;&#8230;&#8230;..<\/p><p>\u2013 Data &#8230;&#8230;&#8230;&#8230;..<\/p><p><strong>INFORMARE PRIVIND DREPTUL DE RETRAGERE<\/strong><\/p><ol><li><strong>Dreptul de retragere<\/strong><\/li><\/ol><p>Ave\u021bi dreptul de a v\u0103 retrage din contract \u00een termen de 14 zile f\u0103r\u0103 a oferi un motiv.<\/p><p>Pentru exercitarea acestui drept, ne pute\u021bi informa la: <a href=\"mailto:info@royalpeptides.eu\">info@royalpeptides.eu<\/a><\/p><p>Termenul este respectat dac\u0103 trimite\u021bi notificarea \u00eenainte de expirarea perioadei de 14 zile.<\/p><ol><li><strong>Efectele retragerii<\/strong><\/li><\/ol><p>V\u0103 vom rambursa toate pl\u0103\u021bile efectuate, inclusiv costurile de livrare standard, \u00een termen de 14 zile de la primirea notific\u0103rii. Rambursarea se face prin aceea\u0219i metod\u0103 de plat\u0103, f\u0103r\u0103 taxe suplimentare.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politica de reclama\u021bii Dispozi\u021bii introductive\u00a0 Acest regulament de reclama\u021bii stabile\u0219te procedura de solu\u021bionare a reclama\u021biilor pentru produsele achizi\u021bionate prin intermediul e-shopului Barbarea s.r.o., cu sediul social Drot\u00e1rska cesta 1, 821 01 Bratislava, Slovacia, I\u010cO: 36271238, \u00een conformitate cu legisla\u021bia aplicabil\u0103 a Republicii Slovace, \u00een special Legea nr. 250\/2007 Coll. privind reclama\u021biile \u00een v\u00e2nzare \u0219i prevederile [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3462","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - 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