Terms and Conditions (General Terms and Conditions)

Business Terms and Conditions

These General Terms and Conditions (“Terms”) govern the rights and obligations of you, as the buyer, and us, as the seller / trader, within contractual relationships concluded via distance communication, specifically through the e-shop on the website www.royalpeptides.eu.

All information regarding the processing of your personal data is contained in the personal data processing policy, which you can find in the Personal Data Protection section on www.royalpeptides.eu.

As you certainly know, we communicate primarily at a distance. Therefore, our Contract is also concluded using means of distance communication that allow us to agree without our and your simultaneous physical presence.

If any part of these Terms contradicts what we have jointly confirmed during the process of your Order in our e-shop, that specific agreement shall prevail over these Terms.

1. Certain Definitions

• Digital content / digital performance (Digital performance) means anything you can purchase in the e-shop by concluding a contract for the provision of digital content, and which consists of data created and supplied in digital form, or a digital service that allows you to create, process, store data in digital form or access such data.
• Price means the monetary amount you pay for the Goods.
• Delivery price means the monetary amount you pay for the delivery of the Goods, including the cost of packaging, transport, postage, or other fees.
• Total price means the sum of the Price and the Delivery price, and any other costs and fees if these could not be determined in advance.
• VAT means value added tax under applicable legal regulations.
• E-shop means the online store operated by us at royalpeptides.eu, through which the purchase of Goods is carried out.
• Invoice means a tax document issued in accordance with the VAT Act for the Total price.
• We / Us: Barbarea s.r.o., registered in the Commercial Register of the Bratislava III City Court, Section Sro, File No. 161486/B, e-mail: info@royalpeptides.eu, legally referred to as the seller and/or trader.
  For the avoidance of doubt, we are not an operator of an online marketplace; therefore, we are not a person who operates and provides consumers with an online marketplace, including through a third party, and special information obligations under § 16 and § 17 of the Consumer Protection Act do not apply to us.
• Order means your irrevocable proposal to conclude a Contract for the purchase of Goods with us.
• Entrepreneur means a person registered in the Commercial Register; a person conducting business based on a trade licence; a person conducting business on a basis other than a trade licence under special regulations; or a person engaged in agricultural production registered under a special regulation.
• Consumer means a natural person who, when concluding and performing a consumer contract, does not act within the scope of their business activity or other entrepreneurial activity.
• Consumer sales contract means a sales contract concluded between a trader as the seller and a Consumer as the buyer, where the subject of the purchase is any movable item, including items with digital elements, water, gas, or electricity sold in a limited volume or in a specified quantity, including where the item is yet to be manufactured or produced, including according to the Consumer’s specifications.
• Goods (as offered in the e-shop).
• User account means an account created based on the data you provide, which allows storing entered data and keeping the history of ordered Goods and concluded contracts, or accessing and using Digital content supplied under a contract for the provision of digital content.
• You means the person purchasing in our e-shop, legally referred to as the buyer. If you state your company identification number (IČO) in the Order, you acknowledge that provisions of these Terms specifically intended for Entrepreneurs apply to you, as well as any mutually agreed conditions between us, while you still retain, within the limits of relevant legal regulations, full protection against unfair and aggressive commercial practices and against misleading actions and misleading omissions.
• Contract means the purchase contract agreed on the basis of a properly completed Order submitted via the e-shop, and it is concluded at the moment you receive Order confirmation from us. A Contract also includes a contract for the purchase of goods with digital elements and a contract for the provision of digital content. Where these Terms refer in specific sections or points specifically to a contract for the purchase of goods with digital elements or to a contract for the provision of digital content, such specific regulation applies only to Goods and/or Digital content provided under that contract type.
• Distance contract means a contract between a trader and a Consumer agreed and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the trader and the Consumer, in particular by using an online interface, e-mail, telephone, fax, addressed letter, or offer catalogue (“Contract”).
• Civil Code means Slovak Act No. 40/1964 Coll., as amended.
• Consumer Protection Act means Slovak Act No. 108/2024 Coll. on consumer protection and on amendments to certain acts.

2. General Provisions and Information

• The purchase of Goods is possible only through the web interface of the e-shop.
• When purchasing Goods, you are obliged to provide us with all information correctly, completely, and truthfully. Information you provided when ordering Goods will therefore be considered correct, complete, and truthful.

3. Conclusion of the Contract

• A Contract with us may be concluded only in the Slovak language.
• The Contract is concluded at a distance via the e-shop; the costs of using the means of communication that you use to conclude the Contract at a distance are borne by you. These costs do not increase the Total price of the Goods and do not differ from the basic rate you pay for using such means (in particular, internet access). Therefore, you should not expect any additional costs charged by us beyond the Total price. By submitting an Order, you consent to the use of distance communication means.
• In order for us to conclude the Contract, you must create an Order draft in the e-shop. The draft must include the following data:
  1. Information about the purchased Goods (in the e-shop you select the Goods you wish to purchase by clicking “Add to cart”);
  2. Information about the Price, Delivery price, VAT, the payment method for the Total price, and the required method of delivering the Goods; this information is entered during the creation of the Order draft in the e-shop environment, while information about the Price, Delivery price, VAT, and Total price will be automatically stated in the Order draft based on the Goods and delivery method selected by you;
  3. Your identification details required for delivering the Goods, especially: first name, last name, delivery address, telephone number, and e-mail address;
  4. In the case of a Contract under which we will deliver Goods regularly and repeatedly, also the information for how long we will deliver the Goods to you.
• During the creation of the Order draft, you may change and check the entered data until the moment the Order is created.
• After verifying the data, by pressing the button “Order with obligation to pay”, you create the Order. Before pressing the button, you must confirm that you have properly familiarised yourself with these Terms and that you agree with them; otherwise, it will not be possible to create the Order. A checkbox is used for confirmation and consent. After pressing “Order with obligation to pay”, all entered information will be sent directly to us.
• We will confirm your Order as soon as possible after it is delivered to us by sending a message to the e-mail address provided in the Order. The confirmation will include a summary of the Order and these Terms. By confirming the Order on our side, the Contract between us and you is concluded. The Terms effective on the date of ordering form an integral part of the Contract.
• There may be cases where we cannot confirm your Order—especially if the Goods are not available, or if you order a quantity exceeding the maximum permitted by us. The maximum permitted quantity will always be stated in advance in the e-shop and should not therefore be surprising. If any reason arises for which we cannot confirm the Order, we will contact you and send you an offer to conclude a Contract in a modified form compared to the Order. In such case, the Contract is concluded when you confirm our offer.
• If the e-shop or the Order draft contains an obvious error in the Price, especially due to a technical error, we are not obliged to deliver the Goods at that Price even if you received Order confirmation and the Contract was concluded. In such a case, we will contact you without undue delay and we will be entitled to withdraw from the Contract, and we will send you such withdrawal together with an offer to conclude a new Contract in a modified form compared to the Order. The new Contract is concluded when you confirm our offer. If you do not confirm our offer within 3 days from its sending, we are entitled to withdraw from the concluded Contract. An obvious error in the Price includes, for example, a situation where the Price clearly does not correspond to the usual price of other sellers at the time the Order is created, or a digit is clearly missing or added in the Price.
• Upon conclusion of the Contract, you incur an obligation to pay the Total price.
• If you have created a User account, you may place an Order through it. Even in this case, you are obliged to verify the correctness, truthfulness, and completeness of the pre-filled data. The Order creation process is otherwise identical to that of a buyer without a User account; the advantage is that you do not have to repeatedly enter your identification details.
• In some cases we allow a discount to be applied when purchasing Goods. To apply a discount, you must enter the discount details into the designated field in the Order draft. If you do so, the Goods will be provided with the discount.

4. User Account

• Based on your registration in the e-shop, you can access your User account.
• When registering a User account, you are obliged to provide all requested data correctly and truthfully, and to update it in case of changes.
• Access to the User account is secured by a username and password. You are obliged to keep these access details confidential and not provide them to anyone. If misuse occurs, we bear no responsibility.
• The User account is personal and you are therefore not authorised to allow its use by third parties.
• We may cancel your User account, especially if you do not use it for more than 5 years, after your withdrawal from the Contract, or if you breach your obligations under the Contract.
• The User account may not be available continuously, especially due to necessary maintenance of hardware and software.

5. Pricing and Payment Terms; Reservation of Title

• The Price is always stated in the e-shop, in the Order draft, and in the Contract. In case of discrepancy between the Price stated for the Goods in the e-shop and the Price stated in the Order draft, the Price stated in the Order draft applies; it will always be identical to the Price in the Contract. The Order draft also states the Delivery price or the conditions under which delivery is free of charge.
• The Total price under Section 1.4 is stated including VAT and including all fees required by special legal regulations.
• We will require payment of the Total price after the Contract is concluded and before the Goods are handed over. You may pay the Total price using the following methods: bank transfer to the seller’s account, card payment, cash on delivery:
  1. Bank transfer. Payment instructions will be sent to you in the Order confirmation. In case of bank transfer, the Total price is due within 7 days.
  2. Online card payment. In this case, payment is processed via the payment gateway XXXXXX, and payment is governed by the terms of that payment gateway available at: [TO BE ADDED]. In case of online card payment, the Total price is due within [TO BE ADDED].
  3. Cash on delivery. In this case, payment is made upon delivery of the Goods against handover of the Goods. In case of cash on delivery, the Total price is due upon receipt of the Goods.
• The Invoice will be issued electronically after payment of the Total price and will be sent to your e-mail address provided in the Order. The Invoice will also be available in the User account, if created.
• Title to the Goods passes to you only after you have paid the Total price and the Goods have been delivered to you. In case of bank transfer, the Total price is deemed paid when the funds are credited to our account; in other cases, it is paid at the moment payment is made.

6. Delivery of Goods; Transfer of Risk of Accidental Destruction, Deterioration, and Loss of the Purchase Item

• The Goods will be delivered in the manner of your choice. You may choose from the following options:
  1. Personal pickup at Packeta pickup points;
  2. Delivery via carriers GLS, DHL, Packeta.
• The Goods can be delivered only within the EU.
• We are obliged to deliver the Goods without undue delay, no later than within 30 days from the date of conclusion of the Contract, unless we agree otherwise. The Goods are delivered at the moment you take them over or a person designated by you takes them over, or when we hand them over to a carrier that you have engaged outside the delivery options offered by us. If the Goods require assembly or installation by us, the Goods are deemed delivered only upon completion of assembly or installation. Goods with digital elements are deemed delivered at the moment the relevant digital content or digital service is made available to you for download and installation; or, in the case of continuous supply of digital content or provision of a digital service during the agreed period, at the moment such availability begins.
• During performance of the Contract, circumstances may arise that affect the delivery date of the Goods you ordered. We will inform you by e-mail without undue delay of any change to the delivery date and the new expected delivery date, without prejudice to your right to withdraw from the Contract. Our notice of the new delivery date will also include our request for you to confirm whether you insist on delivery of the Goods at the new date. In the case of personal pickup at our premises, we will always inform you about the possibility of pickup via info@royalpeptides.eu.
• When receiving the Goods from the carrier, you are obliged to check that the packaging is intact and, in case of any damage, to immediately notify the carrier and us. If the packaging is damaged in a way that indicates unauthorised handling and access to the shipment, you are not obliged to accept the Goods from the carrier.
• You are obliged to accept the Goods at the agreed place and time. If you do not accept the delivered Goods pursuant to the previous sentence, we will notify you by e-mail where you can collect the Goods, including the deadline for collection; or, based on your written request sent no later than 14 days from when you were supposed to accept the Goods, we will re-deliver the Goods, and you undertake to reimburse all costs associated with re-delivery at your request. If you breach your obligation to accept the Goods (except for cases under Section 6.4 of these Terms), this does not constitute a breach of our obligation to deliver the Goods. At the same time, failure to accept the Goods is not a reason to withdraw from the Contract between us and you. If you do not accept the Goods even within the additional period, we acquire the right to withdraw from the Contract due to your material breach of the Contract. If we exercise this right, the withdrawal becomes effective on the day it is delivered to you. Withdrawal from the Contract does not affect our claim for compensation of damage in the amount of actual costs incurred for the attempted delivery at your request, and any further claim for damages if incurred.
• If, due to reasons on your side, the Goods are delivered repeatedly or in a manner other than agreed in the Contract, you are obliged to reimburse us for the costs associated with such repeated delivery at your request. Payment details will be sent to your e-mail address stated in the Contract and are due within 14 days from delivery of the e-mail.
• The risk of accidental destruction, accidental deterioration, and loss of the Goods passes to you upon delivery of the Goods. If you do not accept the Goods or refuse to accept them (except for cases under Section 4 of these Terms), the risk of accidental destruction, accidental deterioration, and loss passes to you at the moment you had the opportunity to accept them but acceptance did not occur due to reasons on your side. The transfer of risk means that from that moment you bear all consequences associated with loss, destruction, damage, or any depreciation of the Goods.

 

7. Rights Arising from Defective Performance (Liability for Defects)

7.1 Introductory Provisions on Liability for Defects

• If you are an Entrepreneur, we undertake to deliver the Goods in the agreed quality, quantity, and free from defects.
• If you are a Consumer, we undertake to deliver the Goods in accordance with:
  • the general requirements under § 617 of the Civil Code, and
  • the agreed requirements under § 616 of the Civil Code,

as presented by the characteristics of the Goods ordered by you in our e-shop or in our promotional materials, and free from defects.

The Goods may deviate from the general requirements under § 617 of the Civil Code only if, at the time of conclusion of the Contract, we expressly informed you that a certain characteristic does not comply with those general requirements and you expressly and separately agreed to such deviation.

The Goods comply with the general requirements under § 617 of the Civil Code if they:

1. Are suitable for all purposes for which goods of the same type are normally used, taking into account in particular legal regulations, technical standards, or codes of conduct applicable to the relevant sector (if technical standards have not been developed);
2. Correspond to the description and quality of a sample or model made available to you before conclusion of the Contract;
3. Are delivered with accessories, packaging, and instructions, including installation instructions, that you may reasonably expect;
4. Are delivered in the quantity, quality, and with characteristics including functionality, compatibility, safety, and durability that are typical for goods of the same type and that you may reasonably expect given the nature of the Goods and any public statement made by us or by another person in the same supply chain, including the manufacturer.

We are liable for defects that the Goods have at the time of delivery within the scope of our obligations under Sections 7.1.1 and 7.1.2 of these Terms.

7.2 Cases Where We Are Not Liable

If you are an Entrepreneur, we are not liable for defects:

• If you were informed about the defects or must have known about them based on the circumstances of the conclusion of the Contract, and such defects are not contrary to the agreed characteristics;
• If the defects arose after you accepted the Goods, unless they arose due to our breach of obligations;
• If you failed to notify obvious defects in time under Section 7.3.1;
• If you failed to notify hidden defects in time under Section 7.3.2;
• In the case of used Goods, for defects caused by use or wear;
• For Goods sold at a lower price due to a defect for which the lower price was agreed.

If you are a Consumer, we are not liable:

• If you did not notify the defect within the time limit under Section 7.4.1;
• If you were clearly and expressly informed in writing that certain characteristics deviate from the general requirements under § 617 of the Civil Code and you explicitly agreed;
• In contracts for Goods with digital elements or digital content where:
  • the defect arose due to failure to install required updates despite us providing them and informing you of their availability;
  • the incorrect installation was not caused by deficiencies in our installation instructions.

7.3 Warranty Period

• The general warranty period is 24 months.
• The warranty period begins upon acceptance of the Goods.
• If the Goods are replaced, the warranty period starts anew from acceptance of the replacement Goods.
• Rights arising from liability for defects expire if not exercised within the warranty period.
• For perishable Goods, claims must be exercised no later than the day following purchase.

7.4 Conditions for Exercising Claims – Entrepreneurs

• You must notify a defect without undue delay after you could have discovered it, no later than 3 days after acceptance.
• Hidden defects must be claimed without undue delay after discovery, no later than the expiration of the warranty period.
• If Goods are delivered in visibly damaged packaging, you must not accept them and must inform us immediately at info@royalpeptides.eu.
• Late claims for obvious defects will not be considered.

7.5 Conditions for Exercising Claims – Consumers

• You may exercise rights from defects within 2 months of discovering the defect, but no later than 24 months from delivery.
• For Goods with digital elements supplied continuously, we are liable for defects occurring throughout the agreed period, at least 2 years.
• If packaging is visibly damaged, we recommend refusing the shipment and notifying us at +421 918 555 871 or info@royalpeptides.eu.
• Late claims for obvious defects may be rejected.

7.6 Claim Procedure

You may exercise your rights from defective performance by:

• Sending an e-mail or letter to our contact details; or
• Submitting a claim in person at our premises.

Your claim must include:

• Description of the defect;
• Your identification details;
• The claim method you request (repair, replacement, discount, withdrawal).

You must also provide proof of purchase (invoice).

The claim is considered filed on the day defective Goods are delivered to us with required documents.

We will issue written confirmation of receipt of the claim without undue delay.

If you fail to complete your claim within 10 days after our request for completion, we may consider it unfounded.

7.7 Settlement of Claims

We will settle your claim within a reasonable time necessary for assessment and repair/replacement, no later than 30 days from the date of the claim.

We may:

• Repair the defect;
• Replace the Goods;
• Provide an appropriate price reduction;
• Withdraw from the Contract;
• Reject the claim with written justification.

If the defect cannot be removed and prevents proper use, you are entitled to replacement or withdrawal.

Refunds will be made using the same payment method unless agreed otherwise.

8. Withdrawal from the Contract

Withdrawal terminates the contractual relationship from the beginning.

8.1 Consumer Right of Withdrawal (14 Days)

If you are a Consumer, under § 20 of the Consumer Protection Act, you may withdraw from the Contract within 14 days without stating a reason:

• From the day of receipt of the Goods;
• From conclusion of a service contract;
• From conclusion of a digital content contract (not supplied on tangible medium).

If multiple Goods are delivered, the period begins upon receipt of the last item.

You may withdraw by e-mail or letter. A model withdrawal form is provided (Annex No. 2).

We will confirm receipt of withdrawal without undue delay.

8.2 Cases Where Withdrawal Is Not Possible

You may not withdraw in cases including:

1. Fully performed services (with your prior consent);
2. Goods dependent on financial market fluctuations;
3. Alcoholic beverages with delayed delivery and market-dependent pricing;
4. Custom-made Goods;
5. Perishable Goods;
6. Goods in sealed packaging unsuitable for return due to hygiene reasons once opened;
7. Audio/video recordings or software if packaging was unsealed;
8. Periodical press (except subscriptions);
9. Digital content supplied electronically with prior consent and acknowledgement of loss of withdrawal right.

8.3 Refund After Withdrawal

• Refunds will be made within 14 days from receipt of withdrawal notice.
• Refund may be withheld until Goods are returned or proof of return is provided.
• You must return the Goods within 14 days of withdrawal.
• You bear the cost of returning the Goods.
• You are liable for diminished value due to handling beyond necessary inspection.

We may withdraw from the Contract due to stock unavailability, force majeure, or failure to collect Goods within 5 working days.

9. Submitting Complaints and Suggestions

• As a Consumer, you may submit complaints in writing to info@royalpeptides.eu.
• We will respond via e-mail.
• Supervisory authority:
  Slovak Trade Inspection (SOI)
  Inspectorate for Bratislava Region
  Bajkalská 21/A, P.O. BOX 5, 820 07 Bratislava
  Tel.: +421 2 58 27 21 04
• You may also submit a complaint via the online platform:
  https://www.soi.sk

 

 

10. Alternative Dispute Resolution (ADR) for Consumers

• You have the right to contact us with a request for remedy via e-mail at info@royalpeptides.eu if you are not satisfied with the way we handled your complaint or if you believe we have violated your rights.
• If we respond negatively to your request or fail to respond within 30 days from the date of its submission, you have the right to submit a proposal for alternative dispute resolution to an Alternative Dispute Resolution entity (“ADR Entity”) pursuant to Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended (“ADR Act”).
• ADR entities are authorities and authorized legal entities under § 3 of the ADR Act. Their list is published on the website of the Ministry of Economy of the Slovak Republic:
  https://www.mhsr.sk/
• You may submit your proposal in the manner specified in § 12 of the ADR Act.
• You also have the right to initiate online dispute resolution via the ODR platform available at:
  https://ec.europa.eu/consumers/odr/

11. Final Provisions

• All written correspondence between us will be delivered electronically.
  Our e-mail address is stated in our identification details.
  We will deliver correspondence to your e-mail address provided in the Contract, in your User Account, or from which you contacted us.
• The Contract may only be amended by written agreement between the parties.
  However, we are entitled to amend these Terms. Such amendments do not affect Contracts already concluded but apply only to Contracts concluded after the amendment becomes effective.
• If you have a User Account or if we supply Goods regularly and repeatedly under a Contract, we will inform you about amendments at least 14 days before they become effective.
• If you do not terminate a regular delivery Contract within 14 days of receiving notice of amendment, the amended Terms become part of the Contract.
  The notice period in such case is 2 months.
• In cases of force majeure or unforeseeable events (natural disasters, pandemics, operational failures, supplier outages, etc.), we are not liable for damages caused thereby.
  If such a situation lasts longer than 10 days, both parties have the right to withdraw from the Contract.
• An integral part of these Terms is:
  • Annex No. 1 – Complaint Form
  • Annex No. 2 – Withdrawal Form and Instructions
• The Contract, including these Terms, is archived electronically by us but is not accessible to you.
  However, you will always receive the Terms and Order confirmation by e-mail.
• No codes of conduct under § 2 (l) of the Consumer Protection Act apply to our activities.
• These Terms and Conditions become effective as of 02/2026.

Annex No. 1 – Complaint Form

Addressee:

Complaint Submission

To be completed by Consumer:
Full Name:
Address:

To be completed by Entrepreneur – natural person:
Business Name:
Address / Registered Office:
Company ID (IČO) / Registration:

To be completed by Entrepreneur – legal entity:
Business Name:
Registered Office:
Company ID / Registration in Commercial Register:
Name and Position of Authorized Representative:

E-mail Address:
Order and Invoice Number:
Order Date:
Delivery Date:
Claimed Goods (name and code):
Description and scope of defects:

As a customer, I request that my complaint be resolved as follows:

I wish to receive a refund to bank account (IBAN) / other method:

Attachments:
Date:
Signature:

Annex No. 2 – Withdrawal Form

FORM FOR WITHDRAWAL FROM A DISTANCE CONTRACT OR A CONTRACT CONCLUDED OUTSIDE BUSINESS PREMISES

(Please complete and send this form only if you wish to withdraw from the contract.)

To:
Barbarea s.r.o.
Drotárska cesta 19B
811 02 Bratislava – Staré Mesto
Company ID: 51474271
Registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, Insert No. 161486/B
E-mail: info@royalpeptides.eu

I hereby give notice that I/we* withdraw from the contract for the delivery of the following product:

Order Date / Date of Receipt:
Name of Consumer:
Address of Consumer:

Signature of Consumer:
Date:

(*Delete as appropriate)

Instructions on Exercising the Right of Withdrawal

1. Right of Withdrawal

You have the right to withdraw from this contract without giving any reason within 14 days.

The withdrawal period will expire after 14 days.

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement sent to:
info@royalpeptides.eu

You may use the model withdrawal form, but it is not mandatory.

The withdrawal deadline is met if you send your notification before the withdrawal period has expired.

2. Effects of Withdrawal

If you withdraw from the contract, we shall reimburse all payments received from you, including delivery costs (except additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).

Reimbursement will be made without undue delay and no later than 14 days from the day we receive your withdrawal notice.

We will carry out reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise, and you will not incur any fees as a result of such reimbursement.