Complaint Policy

1. Introductory Provisions

This Complaints Policy governs the procedure for handling complaints regarding goods purchased through the e-shop of Barbarea s.r.o., with its registered office at Drotárska cesta 1, 821 01 Bratislava, Slovakia, Company ID: 36271238, in accordance with the applicable legislation of the Slovak Republic, in particular Act No. 250/2007 Coll. on Consumer Protection and the relevant provisions of the Civil Code.

2. General Information

1. Seller:
   Barbarea s.r.o.
   Drotárska cesta, Bratislava, Slovakia
   E-mail: [insert customer support email]
   Phone: [insert phone number if applicable]
2. This Complaints Policy is binding for both contractual parties – the Buyer and the Seller – and regulates their rights and obligations when exercising claims regarding defective goods.

3. Filing a Complaint

1. A complaint may be filed if the goods are defective, damaged, incomplete, do not correspond to the ordered goods, or have another defect preventing their proper use.
2. A complaint may be submitted:
   a) in writing via e-mail to: info@royalpeptides.eu
   b) by post to: Barbarea s.r.o., Drotárska cesta, 821 01 Bratislava
   c) in person upon delivery through the courier – in case of visible damage to the packaging
3. When filing a complaint, the Buyer must provide:
   a) proof of purchase (invoice or payment confirmation)
   b) description of the defect
   c) photographic documentation of the defect (if possible)
   d) contact details of the Buyer

4. Time Limit for Filing a Complaint

1. A complaint must be filed without undue delay from the date the defect was discovered.
2. The minimum statutory period for exercising rights arising from defective performance is 24 months from receipt of the goods, unless otherwise agreed for a specific product.
3. If the goods have been used improperly, excessively burdened, or subject to unauthorized interference, the complaint will not be considered justified.

5. Handling of Complaints

1. The Seller undertakes to process the complaint within 30 days from the date of receipt of the goods together with all necessary documents and information.
2. The Seller may:
   a) repair the goods free of charge
   b) replace the goods with a new defect-free item
   c) if repair or replacement is not possible, refund the full purchase price
3. The result of the complaint procedure will be communicated to the Buyer by e-mail or telephone.
4. Costs associated with returning the complained goods shall be borne by:
   a) the Buyer – if the complaint concerns visible damage occurring after receipt
   b) the Seller – if the complaint is recognized as justified

6. Withdrawal from the Contract

1. The Buyer is entitled to withdraw from the purchase contract without giving any reason within 14 days from receipt of the goods, unless otherwise excluded by applicable law (e.g., goods that cannot be returned for hygienic or other statutory reasons).
2. The withdrawal notice must include:
   a) name of the goods
   b) order number
   c) name and address of the Buyer
3. The Seller shall refund the purchase price within 14 days from receipt of the withdrawal notice.

7. Seller’s Liability

1. The Seller shall not be liable for defects caused by improper use of the goods, mechanical damage after dispatch, natural wear and tear, or subsequent modifications.
2. The Seller reserves the right to reject complaints that do not relate to defects caused by the manufacturer.

8. Final Provisions

1. This Complaints Policy becomes effective on the date of its publication on the e-shop website and is available to the Buyer prior to the conclusion of the contract.
2. In the event of changes in legal regulations, the Seller reserves the right to update this policy.

FORM FOR WITHDRAWAL FROM A DISTANCE CONTRACT

AND A CONTRACT CONCLUDED OUTSIDE BUSINESS PREMISES

(Complete and send this form only if you wish to withdraw from the contract.)

To:
Barbarea s.r.o.
Drotárska cesta 19B
811 02 Bratislava – Staré Mesto
Company ID: 51474271
Registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, File No. 161486/B
E-mail: info@royalpeptides.eu

I/We hereby give notice that I/we withdraw from the contract for the supply of the following product:

Date of order / date of receipt: …………..
Name and surname of consumer: …………..
Address of consumer: …………..

Signature of consumer: …………..
Date: …………..

INSTRUCTION ON THE EXERCISE OF THE RIGHT OF WITHDRAWAL

1. Right of Withdrawal

You have the right to withdraw from this contract without giving any reason within 14 days.

The withdrawal period expires after 14 days.

To exercise the right of withdrawal, you must inform us of your decision by a clear statement sent to: info@royalpeptides.eu

You may use the model withdrawal form, but it is not obligatory.

The deadline is met if you send your notice before the withdrawal period has expired.

2. Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).

Reimbursement will be made no later than 14 days from the day we receive your withdrawal notice.

Refunds will be made using the same means of payment as you used for the original transaction, unless you expressly agree otherwise, and you will not incur any fees as a result of such reimbursement.